Health District II has convened healthcare workers from facilities across the district for a sensitisation session on the Service Charter Initiative, as part of renewed efforts to strengthen professionalism and improve the quality of healthcare delivery.
Addressing participants, the Permanent Secretary, Dr Dayo Lajide, stressed that meaningful progress in the health sector begins with a change in mindset and attitude.
She urged staff to view the Service Charter not merely as a document, but as a daily commitment to excellence in service delivery and patient care.
Dr Lajide emphasised that professionalism, effective communication, respect for patients, and timely service remain critical indicators of the district’s reputation. “Every interaction with a client is an opportunity to demonstrate who we are as a District,” she said.
Supporting the session, Mrs Joan Olayemi from the Lagos State Ministry of Health’s Service Improvement Office provided further guidance on the practical application of the Service Charter across various service points, highlighting its relevance to citizen-centred healthcare.
Participants acknowledged the need for improved conduct, enhanced information flow, and renewed dedication to duty as Health District II continues to align with the Lagos State Government’s vision for quality, efficient, and people-focused healthcare.
Leave a Reply